ROCKY MOUNTAIN CARE—CLEARFIELD to Receive Prestigious 2013 Customer Experience Award from Pinnacle Quality Insight
Clearfield, UT – January 30, 2013
Rocky Mountain Care Transitional Rehabilitation, a Northern Davis County – provider of Transitional Rehabilitative services, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2013 Customer Experience Awards™. Qualifying for the award in the category of Professional Therapy Services and Laundry Service, Rocky Mountain Care displays a continued dedication to providing Best in Class senior healthcare services.
Throughout its 23-year history of serving the community, Rocky Mountain Care Clearfield has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2012, a sampling of Rocky Mountain Care customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Rocky Mountain Care in specific categories. Every month, Rocky Mountain Care has gathered its real-time survey results in order to gain a better understanding of the resident’s needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Awards™, Rocky Mountain Care has satisfied the rigorous demand of scoring in the top 10% of Pinnacle’s clients across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.
A customer satisfaction measurement firm with over 15 years of experience in long-term healthcare, Pinnacle conducts over 100,000 surveys a year and has worked with over 1,100 clients in 47 states, Canada and Puerto Rico.
About Rocky Mountain Care
Rocky Mountain Care in Clearfield, Utah is proud to present the newest Transitional Rehabilitation Unit this area has to offer. Each private room is nicely appointed with state of the art furniture and equipment to assist residents on their path to recovery from an orthopedic injury, stroke or a major decline in health. We are the areas only Medicare and Medicaid certified facility caring for a host of different residents including a Vent/Trach unit, a Hospice In-Patient unit, Long Term Care and Transitional Rehabilitation.