Rocky Mountain Care Transitional Rehabilitation and Skilled Nursing, an Evanston based provider of Rehabilitation and Skilled Nursing Services, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2018 Customer Experience Award. Qualifying for the award in the categories of Overall satisfaction, Quality of Food, Individual Needs, Response to Problems, Dignity & Respect, Recommend to others, Professional Therapy Services, Rocky Mountain Care – Evanston displays a continued dedication to providing Best in Class senior healthcare services.
Throughout its many years of serving the community, Rocky Mountain Care has placed a strong emphasis on ensuring that the individual needs of every patient and resident are met. Over the course of 2017, a sampling of Rocky Mountain Care’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Rocky Mountain Care in specific categories.
Every month, Rocky Mountain Care has gathered its real-time survey results in order to gain a better understanding of the patients and residents needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award, Rocky Mountain Care – Evanston has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each patient and residents experience.
About Pinnacle Quality Insight
A customer satisfaction measurement firm with 22 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.