Located in Murray, UT, Rocky Mountain Care—Cottage on Vine is a 5-star transitional rehabilitation and skilled nursing community that offers superior care to patients of all ages and walks of life. Our Murray facility is well known for its award-winning care, and recently received the Pinnacle Quality Insight’s 2014 Customer Experience Award.
About Rocky Mountain Care
Rocky Mountain Care is a Utah-based healthcare services provider that delivers best-in-class senior care through activities and professional therapy services. Over their many years of serving the local community, Rocky Mountain Care has ensured that the individual needs of every patient and resident are met.
Rocky Mountain Care, a Utah-based provider of healthcare services, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2014 Customer Experience Award™. Qualifying for the award, Rocky Mountain Care displays a continued dedication to providing Best-in-Class senior healthcare services, in the following areas:
Professional Therapy Services
Throughout its 21-year history of serving the community, Rocky Mountain Care has placed a strong emphasis on ensuring that the individual needs of every patient are met. Over the course of 2013, a sampling of its customers and their families have participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate Rocky Mountain Care in specific categories.
By qualifying for the Pinnacle Customer Experience Award™, Rocky Mountain Care has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve the Best-in-Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.
A customer satisfaction measurement firm with over 17 years of experience in long-term healthcare, Pinnacle conducts over 100,000 surveys a year and works with over 1,500 clients in 47 states, Canada and Puerto Rico.